Workmanship Guarantee

We stand behind the quality of our work. This Workmanship Guarantee applies to installation workmanship performed by Southern Brisbane Locksmiths and operates alongside the consumer guarantees provided under the Australian Consumer Law.

What is covered

• Installation and fitting of locks, deadlocks, security hardware and access control we supply and install.
• Rekeying and key cutting workmanship performed by us.
• Adjustments and rectification of faults directly caused by our installation work.

What is not covered

• Wear and tear from normal use, or damage caused by misuse, force, or modification by a third party.
• Faults in hardware caused by the manufacturer rather than our installation — these are covered by the manufacturer's warranty, which we will help you pursue.
• Issues arising from pre-existing damage to doors, frames or vehicles that we advised about before proceeding.

How to make a claim

If you believe a fault has been caused by our workmanship, contact us using the details at the bottom of this page. We will inspect the issue and, where the fault is caused by our work, return and rectify it at no cost to you.

Your legal rights

This guarantee is in addition to, and does not limit, any rights you have under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the ACL.